Technical Support: Phone support for ProChain software products is available for our customers with current maintenance agreements at 703-490-8821 Monday through Friday, 9 am to 5 pm Eastern Standard Time. E-mail can also be sent to

To facilitate resolution of ProChain Project Scheduling and Pipeline issues, we recommend that you fill out the following problem report form. All submissions will be tracked and responded to within one business day. If you want to suggest or request product enhancements, please use our suggestion form.

Problem Report Form

If you are experiencing a problem with either ProChain Project Scheduling or Pipeline, please fill out this form, being as specific as possible.

(*) Denotes required field

  1. What version of the ProChain software are you using? (Find out by pressing the ProChain or ProChain Pipeline menu button and selecting About ProChain or About ProChain Pipeline.)

  2. What operating system are you using?

  3. What version of Microsoft Project are you using?

  4. Please enter a brief one-line description of the problem:

    (Example: "Editor doesn't respond to up-arrow under image.")

  5. If the problem is reproducible, please list the steps required to cause it:
    (Example: "1. Create a new file. 2. Insert some tasks...")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (Note: it is much harder for us to identify non-reproducible problems.)

  6. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:

  7. Please provide us with the following information in case we need to contact you. View our privacy policy.

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